Account Support

Job Responsibilities

  • Provide front-end interface to customers for order handling while coordinating with operation team on the back-end to ensure on-time deliveries of orders.
  • Work independently with customer and internal departments to drive for improvements when plan from SCM/PC fails to meet customer requirements.
  • Monitor material status & production plan from SCM/PC and escalate to supervisor to highlight issues impacting deliveries.
  • Prepare & submit any required regular feedback updates to customer forecast and/or order/shipment reports.
  • Provide prompt and timely feedback to customer on order and delivery status, including initial commitment and any subsequent changes.
  • Complete all necessary paperwork for order processing and shipment deliveries.
  • Regularly Open order reporting and make related ship schedule and AR planning.
  • Collaborate with Quote department to prepare responses to customer’s RFQ.
  • Guarantee high customer satisfaction by driving Operation team to consistently meet target for on-time delivery and quality, as well as any additional customer-designated KPIs.
  • Proactively propose potential improvement suggestions to supervisor for achieving better customer KPI performance.
  • Have good understanding of customer performance KPI and have ability to recognize any misalignment with internal operation to obtain good performance.
  • Ensure that customer requirements are met. Collect customer scorecards and customer portals and share to internal department.
  • Work in conjunction with Project Manager to ensure successful industrialization of new models into mass production.
  • Monitor progress of NPI against volume production requirements from customer and coordinate with internal departments accordingly to meet MP targets.
  • Escalate noted non-technical issues requiring intervention from account team to supervisor as required.
  • Attend regular project meetings to follow up on NPI progress.
  • Provide support to Project Manager in coordination of non-technical exchange with customer.
  • Assist in coordination of customer visit or other logistical related arrangements.


  • Customer oriented, including internal and external clients.
  • Fast respond to all customers (e.g. reply the emails within 24 hours).
  • Support team functions as needed (NPI, Drawings, ECR etc. on time ratio &accuracy).
  • Experience in handling the Ship schedule and AR planning.
  • Knowledge in some basic accounting principle is preferred (e.g. ROI, ROIC, key financial concerns in MSA).
  • Understanding of INCOTERM & payment terms.
  • Understanding of IATF16949 and/or ISO13485/AS9100 requirements.
  • Adhere to ISO9001/IATF16949/ISO13485/AS9100 standards.
  • Proficient in Cantonese, Mandarin and English.

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